Industry
Nonprofit, Human & Social Services
Our Role
- Customized Governance Training for Board & Staff
- Workshop Facilitation on Roles, Duties, and Partnership
- Best Practice Integration (e.g., PANO Standards for Excellence)
- Action Planning for Board Development
- Tools & Resource Sharing for Long-Term Capacity Building
Situation
Community Living and Support Services (CLASS), a nonprofit supporting individuals with disabilities, was navigating a period of transition and growth. With several new staff members in leadership roles and board members who had not recently participated in governance training, the organization recognized the need to strengthen its leadership infrastructure. CLASS wanted to foster greater clarity between board and staff roles, deepen the board-executive partnership, and ensure that governance practices aligned with ethical and legal standards—especially following the disruptions of the COVID-19 pandemic.
Solution
The Hill Group delivered a targeted leadership development series to strengthen CLASS’s governance capacity:
- Facilitated interactive board training sessions focused on fiduciary responsibilities and governance best practices
- Clarified roles and responsibilities through staff-board workshops
- Delivered training on communication and partnership between the board and executive leadership
- Integrated Standards for Excellence into training content for sector alignment
- Sparked dialogue and planning around board development and recruitment
- Provided practical tools to support sustained governance improvement
Results
- Improved understanding among board members of strategic and fiduciary responsibilities
- Strengthened alignment between the board and executive leadership team
- Increased confidence and engagement among participants
- Renewed commitment to capacity building and good governance
- Clear next steps for board development and role clarity
- Access to tools for continued learning and accountability
Behind the Scenes
This engagement helped CLASS step confidently into its next chapter. The Hill Group provided more than just training—it sparked shared learning, trust-building, and momentum. With better-aligned leadership and a stronger governance foundation, CLASS is positioned to advance its mission with clarity, purpose, and resilience.