Measuring Organizational Performance
Business Analytics and Intelligence
Leaders need accurate, timely information to make decisions because it is difficult to manage what is not measured. The Hill Group designs and implements a variety of performance and diagnostic tools to measure organizational performance to support decision-making and enhance your organization’s culture and profitability. Many of these analytics tools serve as lead business indicators that can help predict and forecast financial and organizational performance. Our unique process of survey development, organizational measurement, and performance management is designed to support your organization through a variety of assistance.
Economic Impact Assessment
Economic impact assessments can measure the impact of an organization or its programs on the economy by quantifying the direct, indirect, and induced impacts of activities and investments. The Hill Group’s approach to measuring economic impact consists of defining appropriate parameters and developing an input-output model to measure total impact. Economic impact assessments can measure a number of changes that help to define the value or impact, including in business revenue, business profits, personal wages, and jobs.
Employee Opinion, 360-Degree Feedback, and Service Quality Surveys
The Hill Group designs and deploys a variety of surveys to give leaders appropriate insight into their organizations, from identifying barriers to organizational effectiveness, to building a culture of quality. We can help your organization utilize these survey tools as part of your continuous improvement process and strategic planning process.
Studies show that utilizing the valuable information from employee opinion surveys can positively impact employee attraction, retention, and productivity, and increase long-term workplace satisfaction and engagement. The Hill Group can help your organization utilize this tool as part of your continuous cycle of planning and improvement. Our employee opinion surveys enable employees to anonymously contribute valuable, firsthand information about your organization’s strengths, weaknesses, opportunities, and threats.
360-Degree Feedback Surveys require individuals in an organization to rate their own performance and compare it with performance ratings from others. Examples of other individuals who may provide feedback include leaders, peers, managers and supervisors, direct reports, customers (internal and external), and suppliers 360-degree survey results provide employees and employers with valuable information regarding strengths, growth opportunities, and priority improvement areas. Our clients typically assess individuals on their ability to serve, adapt, present, manage, support, negotiate, and relate to others.
Internal and external service quality surveys can help your entire organization build a culture of service quality and continuous improvement. Studies demonstrate a strong correlation between financial performance and the emphasis that an organization places on service quality. Our external service quality surveys enable your customers to provide feedback on how well your employees provide consistent, prompt, and friendly service. Our internal service quality surveys enable departments within your organization to provide feedback on how well other departments are providing service and support.
Related Case Studies
The University and its Alumni Association engaged The Hill Group to evaluate its position within the market environment, determine the desired state of the Alumni Association, assess other organizations to identify areas for internal improvement, and develop a strategy that will provide a roadmap for three to five years.
The Community College of Allegheny County (CCAC) was looking to enhance southwestern Pennsylvania’s economic competitiveness by identifying potential high-growth industries and related emerging workforce needs.
The Erie Conference on Community Development (ECCD) and the Erie Metropolitan Planning Organization (EMPO) wanted to more effectively manage and utilize public transportation assets to enhance economic development, improve public service delivery, reduce operating costs, and optimize revenues.
The Forbes Funds, a Pittsburgh-based foundation commissioned The Hill Group to conduct a study of the human service delivery system in Allegheny County, Pennsylvania, to determine if there were opportunities to enhance the system’s capacity.
A Georgia-based utility company recognized that employees are a critical asset to business operations. They desired more info on employees’ attitudes, opinions, and reactions to workplace issues. Our consulting team systematically gathered input on key issues to design a reliable, valid system for measuring a number of employee issues.
A global telecommunications manufacturer desired to determine current customer interest in purchasing additional value-added products and services. The Hill Group also assessed customer acquisition, retention, and penetration by customer segment, particularly for value-added services and product packages.
Manchester Bidwell was in a position to enhance the capacity and sustainability of the organization. Hill Group Consultants, with support from The Heinz Endowments, completed a three-phase project, including an organizational capacity review, strategic planning process, and business planning process.
Pittsburgh Community Services, Inc. (PCSI), an agency to address causes of poverty and to eliminate its effects, engaged The Hill Group to conduct Phase II of its Community Needs Assessment throughout the City of Pittsburgh and to gain an understanding of the breadth and depth of needs held by city residents.
The Clinical Education Task whose mission was to develop recommendations that will expand the capacity of the clinical education system to allow an increase of more students in Pennsylvania’s nursing programs. They partnered with The Hill Group and identified and prioritized three major issues that influence clinical education capacity.
The Maryland Governor’s Workforce Investment Board (GWIB) wanted to address critical shortages in Maryland’s healthcare workforce and asked The Hill Group to manage and facilitate the Governor’s Healthcare Workforce Summit to engage stakeholders industry-wide in tackling this critical challenge.
In response to critical labor shortages across many important healthcare occupations, the Commonwealth of Pennsylvania was seeking to better understand the dynamics behind these troubling healthcare workforce trends, most notably an existing nursing shortage and a nursing workforce that was aging at a rate twice the national average.
Our client, a mid-sized university with over 5,000 students, was searching for answers on the feasibility of a potential esports program at their institution and a plan for program implementation.